FAQ

Frequently asked questions

Everything drivers ask before running with Trucksmile, answered straight.

Getting started

Do I need a CDL to haul cars?+

Not necessarily. A 3-car hotshot setup (pickup + gooseneck trailer) usually stays under 26,000 lbs GVWR and runs on a regular license in most states. Larger rigs (6 to 9-car) do require a CDL. We help you confirm what applies to your setup.

Do you work with new car haulers?+

Yes. Many of our drivers started with zero car hauling experience. Your dispatcher walks you through your first loads, from strapping vehicles to paperwork.

How do I apply?+

Fill out the application form or message us on WhatsApp. Our team reviews your profile and calls you to explain the next steps.

What documents do I need?+

An active MC/DOT authority and a valid driver’s license. Just getting your MC? We guide you through the waiting period so you can start as soon as it clears.

Do I need my own MC?+

We work with drivers who already have their own operating authority (MC/DOT). If yours is in progress, talk to us: we’ll follow your case and let you know as soon as it clears.

Payments

How fast do I get paid?+

Twice a week, while most of the market pays once. Two paydays, every week.

How does the receivables advance work?+

If you need cash before a load settles, we advance what you have coming. Blown tire, surprise maintenance or a mid-week cash crunch, it’s covered.

How do I track my payments?+

Through TrucksmileApp: every load shows its value, status and expected pay date. You know exactly what you’ll receive before you hit the road.

Equipment

Do I need my own truck and trailer?+

No. Through our partners you can rent a truck for ~US$800/week and a trailer from ~US$200/week depending on size. Many drivers started that way and bought their own equipment later.

What equipment do you dispatch?+

From 3-car hotshot/gooseneck rigs to 6-car, 7–9 car and enclosed. Each setup has its own market, and your dispatcher builds your week around what pays best for yours.

What insurance do I need?+

Typically $1M auto liability plus cargo coverage sized for the vehicles you haul. Our team reviews your policy before your first load.

Commission

How much does a car hauling dispatcher charge?+

Trucksmile is a car hauling carrier: you run under our MC and earn a percentage of every load you haul, disclosed before you accept it. No sign-up fee and no long-term commitment.

Is there a contract or monthly fee?+

No sign-up fee, no exclusivity contract. You stay because it works, not because you’re locked in.

What load boards do you use?+

We work the leading car hauling platforms in the U.S. market, plus direct relationships with brokers. Every load is booked under Trucksmile’s MC authority.

Do loads run under my authority or yours?+

Ours. Every load is booked and hauled under Trucksmile’s MC authority, on our insurance and with our responsibility over the vehicle.

Support

How does 24/7 support work?+

Any problem on the road, any hour, someone who speaks your language picks up: English, Portuguese or Spanish. From a ghosting broker to a mechanical issue, we step in with you.

What routes and regions do you cover?+

Coast to coast across the lower 48. Your dispatcher builds lanes around your home base and how often you want to be home.

Which companies make up the Trucksmile group?+

Trucksmile is a group of four US companies based in Winter Garden, Florida, in the Orlando metropolitan area. Trucksmile Holding LLC is the parent company and controls three operating companies: TMILE Carrier LLC, the motor carrier; Trucks Mile Logistics LLC, the dispatch service; and Trucksmile Technologies LLC, the software company. All four operate under the Trucksmile brand.

What does each Trucksmile company do?+

TMILE Carrier LLC is the motor carrier. It moves vehicles under its own operating authority, with its own equipment and contracted owner-operators, and is the party responsible for the freight it hauls.

Trucks Mile Logistics LLC provides dispatch and back-office support to drivers and owner-operators: documentation, invoicing, customer communication and delivery follow-up, so the driver can stay on the road.

Trucksmile Technologies LLC builds software for owner-operators to run their own truck. Its TMS brings maintenance, costs, documents and financial control into one place, licensed by subscription. It is not a load board and does not broker freight.

Does the TrucksmileApp compete with load platforms?+

No. The TrucksmileApp is a management system (TMS): it organizes loads, fleet, documents, payments and compliance for operations that already run. It does not broker freight and does not replace the car hauling platforms the industry uses — Trucksmile itself operates inside them every day, both as a carrier and as a dispatcher.

Still have a question?

Talk to our team, 24 hours a day, in English, Portuguese or Spanish.

Apply now WhatsApp
978-401-4999 978-440-3993 support@trucksmile.com